Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Moving abroad for a while - want to convert contract to payg to keep number

HiMy daughter is about to go abroad to study in Asia for one year. She has a pay monthly contract with a few months left. She wants to keep her number and ideally switch her phone to PAYG so she can retain her phone number - using a local sim on a di...

Resolved! Lost/Stolen

Hi,My phone got lost/stolen last night

Resolved! Age restricted content

Hi, I've been with O2 for years. I enabled 18+ content when I first joined O2. But recently, I want to block gambling sites so that I'm not tempted to lose money. I don't mind if I block other 18+ sites like ****** etc. But when I've disabled 18+ con...

Resolved! Conflict Resolution

Hi,I need a call back from 02 this is my number [Removed]. That number is not the number I am currently experiencing an issue with, just requesting a call back. I need to speak to a manager about putting a stop on further charges for my account, as I...

Resolved! O2 Pay Monthly Roaming in Croatia

I'm a Pay Monthly customer and my next holiday is to Croatia this October. I've been told two different stories about roaming there. I've been told it comes under free roaming then I've also been told that I would have to pay for roaming out there. C...

Resolved! Tariff

Im signed up for a contract with 5gb of data and 15gb bolt on for 24 months, the last 2 months i havent been getting th 15gb i contacted about it last month to be told its definitely on my account, so same thing this month only this time i ran out of...

Resolved! SIM Card Not Provisioned - Out of the Blue

Hello EverybodyWent to use my phone this morning (Unlocked Samsung Galaxy S10) and it says "SIM 1 not provisioned" so, swapped SIM into another phone an old Nokia E72"SIM Card not registered" put another network SIM in my phone and its fine. Tried SI...

Resolved! order new sim

i lost my sim can i order a new one please the number of the sim was [Removed personal details] can i keep this number thank you can you send it out to my address thank you.

Resolved! Apple Watch

Can I get a Apple Watch with no upfront fee

Resolved! Contract

Hello

O2

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