Solved: Just Joined and wish to keep Number

GarethF · ‎15-12-2018

Can some one help. I have just left EE and joined O2. I wish to keep my old number so filled out the form online with PAC code etc. on Thursday and have heard nothing from O2 regarding the number change. Is this normal and do I just have to wait.

If someone could let me know I would be grateful.

Thanks

Gareth

GarethF · ‎17-12-2018

All sorted now but never had any email or text to confirm. I am quite disappointed with O2 on this and I would have liked an explanation as i feel nothing would have happened if I had not talked to a representative online and on FB. So all working now so i should be happy 🤐

View solution in original post

MI5 · ‎15-12-2018

Hi @GarethF

Call customer services to chase it up.

If you've not had a text, it hasn't gone through.

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎15-12-2018

@GarethF Ports don't get done on the weekend, so give it until Monday. If your number still hasn't ported you may have to go through the process again.

I DO NOT WORK FOR O2

Anonymous · ‎15-12-2018

If it was actioned on Thursday then it should have been done yesterday

MI5 · ‎15-12-2018

It should, but as no text was received it means it failed so needs chasing up.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

GarethF · ‎15-12-2018

I will leave until monday and if I hear nothing I will contact O2, hopefully I will not have a bad experience (not hopefull)

Thanks

Gareth

jonsie · ‎15-12-2018

@GarethF wrote:
I will leave until monday and if I hear nothing I will contact O2, hopefully I will not have a bad experience (not hopefull)

Thanks

Gareth

It will all be fine......

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

EmilieT · ‎17-12-2018

Hi @GarethF, as it's now Monday I was wondering how you were getting on with this?

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GarethF · ‎17-12-2018

All sorted now but never had any email or text to confirm. I am quite disappointed with O2 on this and I would have liked an explanation as i feel nothing would have happened if I had not talked to a representative online and on FB. So all working now so i should be happy 🤐

GarethF · ‎17-12-2018

Sorry I forgot to say thank you to all that helped

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