Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! New number whilst upgrading?

Hey everyone! Having a right blank moment at the moment, when upgrading your phone and clicking the option of 'yes I need a new sim' will this come with a complete new number or will the old number get transferred over? I want a new number and I know...

Resolved! Accepted or declined?

Hi everyone possibly a question you get every single day but I’m confused. I applied for an iPhone around 7am yesterday and paid £100 upfront cost to select the tariff best for me. I ticked all t and c on the application etc, i then had a screen that...

Resolved! If I arrange a payment plan will my services be restored?

As I am struggling for money I have had to only part pay my phone bill this month and it has resulted in my services being disconnected. If I arrange a payment plan to pay in full within the next 2 weeks will my services be restored so I can use my p...

Resolved! texts to 60110 cost on pay monthly

Hihow much does it cost to send texts to 60110 cost on pay monthly plan? thank you

Resolved! I want to cancel my hot spot SIM. Help Pls

I have brought a SIM card from O2 to use on my hotspot device. And now I don't need it anymore. But I don't know how to cancel it. Can I cancel it via my O2 or do i have to visit the O2 shop?

Resolved! Locked Phone ?

I have bought a 12m SIM only contract on O2 (note - not purchased from O2). On trying to port my number to this new contract I was advised by O2 that the number that I was calling from did not match the number that I was quoting to them. The SIM numb...