Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Unlatching request

I made an unlocking request on Thursday and I was emailed on Saturday to say that I did not provide an IMEI number for my iPhone 7 unlocking request. Unlatching Request - Kana Case ID: 1028287521 (KMM1690763124I15977L0KM)I did, twice, once online and...

Resolved! Deposit

Hi I paid a very large deposit for my first contract with o2. Is there any way I can receive the money back earlier than the 3 month mark?

Resolved! Sim only to handset

Hi I have a sim only plan it says on my 02 I can upgrade after 3 months to a handset but every time I speak to someone on live chat they keep telling me it’s 6 can anyone help me out with this please

Resolved! Recycle Offer

Just received my annual upgrade, Note 9, and this clearly stated an extra £250 trade-in for my old phone when using recycle, which I do every year. However this year, no leaflet, hence no voucher code! Using customer service is becoming a joke; wait-...

Resolved! Billing limit

How can I find the total limit for my bill; EG;The highest limit I’m able to spend EG; I spent £80 and have £20 left to spend before my phone gets restrictedI’m struggling to find it on my account.

Resolved! Can you upgrade from a monthly contract to a pay as you go one

I have a pay monthly contract which is used by a family member who now very rarely uses the minutes data etc. Can you pay for a upgrade but convert the phone to pay as you go?

Resolved! Extra charges on my monthly phone bill

I have never had a contrace phone before and got one a month ago and the first month was great I played the bill but on my second bill I have £42 of extra charges and no idea where they are coming from can someone tell me how I can block anything tha...

Resolved! Showing as paid

Hi All, when will you account show as paid? my account is showing a £0 balance on my bill however i havent paid it yet its due out monday? thanks,

Resolved! Trouble with new sim in new phone.

I'm not doing a sim swap as this is a brand new sim and I have no old one to swap out from. The phone is brand new too. Was told I need to activate the new sim but can't get a code for the purpose. I tried several times to get one but even when the s...

Resolved! Termination of the contract

Hi please cancel my contract for the number xxxxxxxx . Thank you Krzysztof [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

O2

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