on 13-06-2015 20:15
on 13-06-2015 20:15
On the 12th May I ordered a Samsung Galaxy S6.
I had to pay a £49.99 upfromt payment and in addition 02 wanted a £350.00 security deposit, which I paid.
I then decided that I did not want the handset or contract so on the 18th May I returned the device to 02, unused and still sealed within the 14 day cooling off period.
On the 27th May I received an email from 02 saying "We have refunded the charge today onto your payment card".
Upon checking my bank statement I noticed the 02 had only refunded the £49.99 upfront payment and not the £350.00 security deposit so I contacted 02 and was told that I will receive the £350.00 within 10 days, however I was still baffled as to why it wasn't returned with the £49.99.
After waiting a few days the £350.00 had still not been refunded and in addition 02 had taken a further £24.80 Initial payment by direct debit. I then used the live chat a couple of times and was told not to worry the £350.00 refund had been processed and will be in my bank in 5 days.
5 days later and still no £350.00 refund so I rany 02 and they are now telling me that I will receive my £350.00 refund 10 working days after the disconnection date which was the 8th June.
I am sick of banging my head against the wall and being told something different every time I contact 02. Absolute disgrace and dreadfull customer services from 02.
on 15-06-2015 14:51
on 15-06-2015 14:51
Weren't you told you would get it by the 18th June?
on 15-06-2015 15:02
No, I have been given different timeframes every time I have contacted 02.
Before today's contact I was told that the refund was processed on the 8th June, however today I was told it was processed on the 11th.
on 15-06-2015 17:15
on 15-06-2015 17:15
on 15-06-2015 17:19
on 15-06-2015 17:19
I don't think he needs to get involved unless the promised payment doesn't arrive again.
on 15-06-2015 17:32
on 15-06-2015 17:32
UPDATE
Received a letter this afternoon from Telefonica dated12/06/2015.
Dear Kerfuffle
On closing your account we noticed that a refund is due back to you. The payment will be paid into your bank account and normally takes 3 days.
Yours Faithfully
Telefonica UK
on 15-06-2015 17:36
on 15-06-2015 17:36
on 15-06-2015 17:37
on 15-06-2015 17:37
Great news @Anonymous...so that should be tomorrow at the latest then?
Veritas Numquam Perit
on 15-06-2015 17:39
on 15-06-2015 17:39
on 15-06-2015 17:44
on 15-06-2015 17:44
@MI5 wrote:
The wheels of O2 don't grind all that quickly......
Normal for O2 and many more companies I guess, no question they wouldn't return it.
on 15-06-2015 17:48
on 15-06-2015 17:48