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How to cancel my recurring bill if I live abroad

LiamH02
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Hello,

 

I'm a British national who got a 2 year contract for handset and sim in november 2021 for an iphone 13 pro max. I've paid off the contract now but I've been living in China for the past 8 months and will continue to do so for the foreseeable future, I need to cancel my sim, however, I can't call or use the chatbot because I live in China. How can I get in touch with someone through email to cancel my airtime plan? And is it possible to retain my number shall I ever return to the UK as I use it for security reasons like if I forget my email password?

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MI5
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@LiamH02 

Guides:

Guide: Cancelling Your Contract 

Guide: Migration & porting into O2  

Free to call from abroad https://www.o2.co.uk/contactus

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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Registered:

@LiamH02 

Guides:

Guide: Cancelling Your Contract 

Guide: Migration & porting into O2  

Free to call from abroad https://www.o2.co.uk/contactus

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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TallTrees
Level 50: Versatile
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Hi there @LiamH02 

Information here

Guide: Cancelling Your Contract 

You can contact o2 on

FACEBOOK TWITTER NOW X Instagram 

Leave message they will contact you back.

You would need to keep your sim active to keep the phone number.  

LINKS HERE

 

Give O2 a call on  202 or 0344 809 0202 (Contract)  4445 or 0344 809 0222 (PAYG)

Or you can message O2 on social media on Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW



HAPPINESS IS BEE SHAPED

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MI5
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Or Skype Guide: A Guide to Skype if you prefer.

Switching to PAYG will enable you to keep the number but chargeable activity will be required every 6 months to keep the sim active.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Oxonian
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@MI5 wrote:

Switching to PAYG will enable you to keep the number but chargeable activity will be required every 6 months to keep the sim active.


 

Is that actually the case @MI5 ? 

 

Given that Classic PAYG is a legacy tariff that is no longer available, I cannot see any alternative when switching to PAYG other than to go onto either a Big Bundle or a Rolling Plan. And on these tariffs, the minimum payment required to keep that number alive would be £5 per month ? 

 

Or have I got the wrong end of the stick ? 😀

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MI5
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Yep, wrong end of the stick.

Chargeable activity is covered by a top up, so one top up every 6 months will keep it going.

Reception will remain possible for the 5 months without an active bundle.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Oxonian
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@MI5 wrote:

Yep, wrong end of the stick.

Chargeable activity is covered by a top up, so one top up every 6 months will keep it going.

Reception will remain possible for the 5 months without an active bundle.


 

That makes sense @MI5, thank you for explaining ! 👍  

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