How to cancel my recurring bill if I live abroad

[LiamH02]

Hello,

I'm a British national who got a 2 year contract for handset and sim in november 2021 for an iphone 13 pro max. I've paid off the contract now but I've been living in China for the past 8 months and will continue to do so for the foreseeable future, I need to cancel my sim, however, I can't call or use the chatbot because I live in China. How can I get in touch with someone through email to cancel my airtime plan? And is it possible to retain my number shall I ever return to the UK as I use it for security reasons like if I forget my email password?

[MI5 · Accepted solution]

@LiamH02 

Guides:

Guide: Cancelling Your Contract 

Guide: Migration & porting into O2  

Free to call from abroad https://www.o2.co.uk/contactus

Guide: How to find help & contact O2 

[TallTrees]

Hi there @LiamH02 

Information here

Guide: Cancelling Your Contract 

You can contact o2 on

FACEBOOK TWITTER NOW X Instagram 

Leave message they will contact you back.

You would need to keep your sim active to keep the phone number.  

LINKS HERE

Give O2 a call on  202 or 0344 809 0202 (Contract)  4445 or 0344 809 0222 (PAYG)

Or you can message O2 on social media on Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW

[MI5]

Or Skype Guide: A Guide to Skype if you prefer.

Switching to PAYG will enable you to keep the number but chargeable activity will be required every 6 months to keep the sim active.

[Oxonian]

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@MI5 wrote:

Switching to PAYG will enable you to keep the number but chargeable activity will be required every 6 months to keep the sim active.

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Is that actually the case @MI5 ? 

Given that Classic PAYG is a legacy tariff that is no longer available, I cannot see any alternative when switching to PAYG other than to go onto either a Big Bundle or a Rolling Plan. And on these tariffs, the minimum payment required to keep that number alive would be £5 per month ? 

Or have I got the wrong end of the stick ? 😀

[MI5]

Yep, wrong end of the stick.

Chargeable activity is covered by a top up, so one top up every 6 months will keep it going.

Reception will remain possible for the 5 months without an active bundle.

[Oxonian]

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@MI5 wrote:

Yep, wrong end of the stick.

Chargeable activity is covered by a top up, so one top up every 6 months will keep it going.

Reception will remain possible for the 5 months without an active bundle.

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That makes sense @MI5, thank you for explaining ! 👍