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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Simcard? Not sure what I should do with new sim.

I was sent a new SIM card for my new phone. Will it need to be registered or will it just transfer over?

Spend cap

How do I add a spend cap

Waiting for free speaker

Hi, I bought a new Samsung phone and a free speaker came with. I am still waiting for the speaker and its been 4 weeks now. Could you find out fir me when its going to arrive.Deborah

Resolved! what is the phone number to phone if you have a query with o2

what is a phone number to contact 02 cant see one anywhere

Resolved! Phone insurance

Hi, I have changed to monthly payments sim only plan a few months back. It’s supposed to be £20 but I’m still paying for my phone insurance cover which I do not need. Can I please cancel?

O2 Extra

Hi there,Can anybody help me. I received 6 months free Disney + as part of my contract upgrade but when I go to redeem via the link sent to me via email, it tells me my account has been redeemed but my account is asking me to set up a new subscriptio...