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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 10046 Views
  • 1 replies
  • 1 kudos

Sim

How long dose it take to migrate, 02 to02 sim

Lynn8 by Level 1: Joiner
  • 431 Views
  • 1 replies
  • 0 kudos

My O2 access removed

Today I'm unable to access my o2. I've changed the password but still not working

Tubes269 by Level 1: Joiner
  • 656 Views
  • 3 replies
  • 0 kudos

02 Open

Hi I am an NHS employee. I tried to get a code to update my airtime plan but the system was down and I couldn't access my account in 28 days of starting the contract. Please can I apply my NHS discount and have to backdated to when my contract starte...

MDALE222 by Level 1: Joiner
  • 477 Views
  • 1 replies
  • 0 kudos

Billing

Odd entries for bills for 9 calls to Tunisia (21674 581539), which I never made???????

JF2 by Level 1: Joiner
  • 531 Views
  • 2 replies
  • 0 kudos

Change name of Contract

Hi I need to change the name of my contract. The contract was initially taken out under my mothers name when I was 17 (so under age to take a contract out). Since then any new contract has been both taken out and paid by me and so I would like the co...

NHS discount

When I signed up for my contract the system would not allow me to put ny code in because of technical issues. Now its telling me I cant apply it as its been over 28 days even though I tried for weeks. Can this be sorted?

Oliviam by Level 1: Joiner
  • 509 Views
  • 1 replies
  • 0 kudos

Account details

WTF is going on - where are my numbers?

SickOfoh2 by Level 1: Joiner
  • 314 Views
  • 1 replies
  • 0 kudos

Can't log in to app

I can't log in to the app, I've been an 02 customer for over 20 years

Becki1984 by Level 1: Joiner
  • 428 Views
  • 2 replies
  • 0 kudos

Resolved! Paying my latest bill

Hi, I left the O2 a couple of months ago. But apparently, I still have to pay some bills. I couldn't find how much I need to pay or how to pay on my O2 website. I would appreciate it if you can help me. Thanks,

Rozhin by Level 1: Joiner
  • 421 Views
  • 1 replies
  • 0 kudos