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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

I can’t access my new number and see details in my Account

After the collapse of the O2 pay as you go system last week, I agreed to a new account, I got my new sim and number, but when I log on to my O2 account it says my new number is allocated to someone else and I have no contract with O2, which is news t...

Unable to login on my mobile app

Hi, I registered for an o2 account on my computer, but I am unable to login the same account on my mobile app. Email address: dorcasofficial**Personal info**

Turkey Travel

Paid £6 for o2 travel. Day 1 internet was really good. Day 2: vodafone TR internet with no signal anywhere and I paid £6 for it. Feel scammed. What's going on and how do I get a refund if it keeps playing up?

Resolved! wifi calling

Di I have wifi calling on my monthly package?

Resolved! Change payment date

I would like to change my payment date to the 1st of every month

Resolved! Cancel my contract

hi I would like to cancel my contract with o2

I can’t access my account

When I try to log in to my account it says my number is associated with another user

Delivery address

Hi - how do I change my delivery address?

Resolved! Scam link

I am a student. I just received this link O2: Payment method on your account is invalid. Services will be temporarily unavailable until your payment method is updated via: Https://my02-pendingservices.com I didn’t know it was a scam, so I clicked it ...

App not working

Not letting me login. It says:Something went wrong.Oops. My 02 isn't available to you yet.If you're new to 02, it can take up to 48 hours for your account to be ready.If it's been longer than 48 hours, get in touch and we'll look into it for you. I h...

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