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Scam call

Kirst
Level 1: Joiner
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on ‎05-04-2020 00:19

on ‎05-04-2020 00:19

Hello so I got a scam call of someone trying to tell me that after checking my pay I had missed played tax, after working out this was a scam call, I hung up, however I've been charged £77 for the ringing me. Am I able to get this money back. Thank you
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MI5
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on ‎05-04-2020 00:22

on ‎05-04-2020 00:22

You'll have to call O2 to ask https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎05-04-2020 00:27

on ‎05-04-2020 00:27

A warning for everyone!

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Bambino
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on ‎05-04-2020 00:45

on ‎05-04-2020 00:45

Yes definitely, @jonsie.  If I don't recognise the caller, I don't answer. If it's a call I should take because it's important, they'll leave a voice mail.

I DO NOT WORK FOR O2



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Cleoriff
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on ‎05-04-2020 07:41

on ‎05-04-2020 07:41

There are some terrible scum out there who will take advantage of this awful situation.

HMRC have put put a warning about it here

https://www.icaew.com/insights/tax-news/2020/mar-2020/covid19-hmrc-warns-about-scam-emails-and-texts 

Although this relates to texts and emails, they are obviously going for calls now!!

Veritas Numquam Perit

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pgn
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‎05-04-2020 10:17 - edited ‎05-04-2020 10:18

‎05-04-2020 10:17 - edited ‎05-04-2020 10:18

But very annoying where a medical practice calls you from a "Number withheld" line - hospital switchboards too are often programmed this way. 

 

The NHS telecoms contracts admins should make this fix a priority, at least to transmit a base CLI that matches the main hospital number or a centralised number.

 

GP practices should tell their telecoms provider the same thing. 

 

Withholding a number is not the best way to mask the direct extension number of individual GP's or Practice Nurse's desk phone details. 

Click for O2's Social Media Team on X --||-- or on Facebook Messenger
NoAccountAccess

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