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Level 1: Joiner
Posts: 1
Registered: ‎05-04-2020

Scam call

Hello so I got a scam call of someone trying to tell me that after checking my pay I had missed played tax, after working out this was a scam call, I hung up, however I've been charged £77 for the ringing me. Am I able to get this money back. Thank you
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Posts: 100,728
Topics: 547
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Registered: ‎04-04-2012

Re: Scam call

You'll have to call O2 to ask https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Posts: 80,006
Topics: 572
Solutions: 3,828
Registered: ‎04-01-2009

Re: Scam call

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Level 67: Unsung hero
Posts: 15,094
Registered: ‎31-03-2010

Re: Scam call

Yes definitely, @jonsie.  If I don't recognise the caller, I don't answer. If it's a call I should take because it's important, they'll leave a voice mail.

I DO NOT WORK FOR O2



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Posts: 87,007
Topics: 731
Registered: ‎14-01-2013

Re: Scam call

There are some terrible scum out there who will take advantage of this awful situation.

HMRC have put put a warning about it here

https://www.icaew.com/insights/tax-news/2020/mar-2020/covid19-hmrc-warns-about-scam-emails-and-texts 

Although this relates to texts and emails, they are obviously going for calls now!!

*The Game Is On*

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Posts: 12,589
Topics: 120
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Registered: ‎11-04-2012

Re: Scam call

[ Edited ]

But very annoying where a medical practice calls you from a "Number withheld" line - hospital switchboards too are often programmed this way. 

 

The NHS telecoms contracts admins should make this fix a priority, at least to transmit a base CLI that matches the main hospital number or a centralised number.

 

GP practices should tell their telecoms provider the same thing. 

 

Withholding a number is not the best way to mask the direct extension number of individual GP's or Practice Nurse's desk phone details. 

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