Re: Says we still owe money

Piersy79 · ‎17-07-2024

Please help me as we believe (me and wife) that the account is up to date and paid today

Enlli · ‎17-07-2024

We can help here as this is a Customer to Customer Community only

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

⁴

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

jonsie · ‎17-07-2024

Possible scam if you've received a text

follow advice above

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Oxonian · ‎17-07-2024

You can save yourself similar issues in the future @Piersy79 by setting up a direct debit :-

Guide: How to Pay Your Bill (Airtime & Device Plans)

MI5 · ‎17-07-2024

😎

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Says we still owe money

Cancelling subscrption

Not renewing my contract

3G switch off

no service after porting number

Phone Upgrade