Samsung S20 pre-order free Samsung Galaxy Buds+

[MarcD]

Hi,

I just pre-ordered the S20 ultra with the free Galaxy Buds+ and the delivery time is up to 5 weeks on the device.

I read the terms and conditions on the offer and thought you get a voucher to claim the earbuds but looking into it on here now it sounds like you have to claim the earbuds through the Samsung app on the new device.

"Gift to be redeemed between 00:01 on 10th March 2020 – 12th April 2020 via Samsung by following instructions given on redemption voucher at time of pre-order."

Well with the delivery time being up to 5 weeks I feel like the time to claim them on the app will run out before I get the device... is there a voucher I get to claim them or is it through the app? Is it just hard luck if I get the device after the date ends? Part of the reason I ordered it is because I wanted the Buds+

what can I do?

Thanks you.

[Bambino]

@MarcD  Best thing for you to do is speak to customer service, and also Samsung support.

https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201416

https://www.samsung.com/uk/support/

[MI5]

@MarcD 

The T&C's are very clear and rigid on the Samsung site.

You must claim by 12/04 and through the app on your new device.

If this is not done, your claim will not be valid https://www.samsung.com/uk/galaxys-preorder/

[BigDaddyUK]

Today was conversation with O2 Support Team, they checked my pre order and confirmed, my order ready to be dispatched!! I hope it will be soon!!

[MI5]

Good luck @BigDaddyUK  

[jonsie]

Good news indeed @BigDaddyUK , enjoy 

[pp763]

Ive just called o2 and they have no info on what date i will recieve mine. For the ultra samsung themselves and carphone warehouse both say delivery by end of march so im not optimistic for delivery next week

[BigDaddyUK]

And what date was made pre-order? I ordered my 12 Feb 2020...

[pp763]

19th feb

[MarcD]

For anyone interested or in the same position I spoke to Samsung and they have pushed the cut off point for the Galaxy buds to 31st of may and deliveries of the S20 Ultra will be from 31st March.