on 24-06-2019 03:21
My 7 year old daughter has downloaded 444.60 worth of stuff off itunes for the Roblox game which goes on my phone bill. i am on an oil rig in india without access to itunes or my phone. How do i block anymore purchases ?
Solved! Go to Solution.
24-06-2019 04:00 - edited 24-06-2019 04:12
You need to speak to customer services and ask for the following blocks be placed on your phone:
Direct bill to phone charges
Premium rate calls
You can contact customer services free from abroad on +44 800 032 1402
You might also want to consider a Spend Cap of £0, which would also stop any future exorbitant charges. This could always be cancelled once you return home and have access to your phone again.
Good luck and welcome to the forum
25-06-2019 11:08 - edited 25-06-2019 11:09
to the forum @Dannyg!
I'm sorry to hear about your recent unexpected charges, but hopefully the advice @Glory1 shared above will help you going forward - Let us know if you have any other questions
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