Returned upgraded phone

[Anonymous]

After returning a phone (on 27/7/17) how long is it before my account should reflect the change? This was an upgrade which I was unhappy with & returned within the 14 day cooling off period.

[MI5]

@Martin-O2 can you step in to help @Anonymous ?

[Anonymous]

So I bus it to the shop in Southampton, sorry we can only put you through to  customer services! Anyway they did that, on the phone for 10-15 mins, will reconnect me no charge! They were initially going to charge me for this !!

should be reconnected in 2 - 48 hrs. Fingers crossed

[Cleoriff]

@Anonymousplease come back and let us know what happens after the time given...

[Anonymous]

72hrs later & I'm reconnected. .... I really want to upgrade but think I'll go elsewhere now.

[MI5]

Understandable. It's not been a pleasant experience 😞

[jonsie]

No one could blame you at all. 

[Marjo]

Hey @Anonymous, sorry to hear it's still not resolved.  I've sent you a private message here on the forum earlier, please do check it out and we can talk further to see if we can help in any way.