Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Address not updating

Hi i needed a proof of address so I thought I use o2 bills. When I clicked download bills my old address came up. I changed the billing address but on the bill its still the old address. And live chat not working either... any ideas?

Resolved! Change Direct Debit Date

Hi, I will be starting a new job this week and I would like to change my current direct debit date to conicide with my new pay date. Would this be possible? If so, i'd like to change from the 16th to the 1st of each month. Regards

Resolved! How to Refresh online ?

I've had a search and cant see an answer. My phone anniversary is 9th September on a refresh contract. Does anyone know how it will work ? Can I do the refresh online or do I have to go into a store ? If I can do it online, how do I return my old han...

Fraud

Someone has set up a casino account using my phone number and is charging to my account can I claim back for the amount they have spent?

Resolved! Are 0845 numbers free on 02?

Are 0845 numbers free on 02?

Resolved! Sending text message abroad

How much does a text message cost to send abroad.?????

Resolved! Recent charges

I have logged onto my o2 to find recent charges on calls (despite having unlimited minutes) when you look it says i have a handful of calls made to the number [removed] which i have never dialled or recieved calls from charging me 1.25 a time. Any ch...

Resolved! how can i get more data?

I want more data. How can I get more data?

O2 Customer services (closing times)

Hi all....has anyone got any new information about CS opening and closing times?It's BH today but I have always understood they remained open during these times. On the contact us page there is no information that they are closed today.However, my hu...

Topped up £10 Then they O2 deducted £10 from me????

So basically earlier today i topped up my phone £10. There was a deal were if i topped up by the 29th i would get £5 extra. I topped up and it said "02: Top-Up Loaded. Your balance is now £10.00. Thanks for topping up with O2.But when i checked my ba...

O2

Forum Posts