Cancel my contract

[Anonymous]

Hi

I had an O2 Business contratct in 2016.

I cancel it after 2 months, but O2 is still billing me every month.

Also, I can't image why there still is some use of my number, for example, 36 pounds of montly spend in January 2017. At this time my chip was outside os my phone and inside a drawer.

Could this be any kind of fraud?

Who can solve this urgently?

[Cleoriff]

Hi @Anonymous This is not customer services and they are the only people who can sort this out for you.

http://www.o2.co.uk/business/contact-us

It may be that you had an outstanding balance to pay...however you do need to give them a call

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

[MI5]

Clearly the contract wasn't cancelled.
Did you pay off the remaining contractual amount at the time? If not you are still liable for the entire contract length and the fact that you are getting bills confirms this.
Log into your business MyO2 and see if there is any recorded usage on the account as the bills you are being sent will most likely just be the basic monthly charge which will run until the contract is fulfilled.

[Marjo]

Hi @Anonymous How are you getting on? Did you manage to find out everything you needed for this and solve the issue in the end? Please do let us know! Cheers