Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Excess charges

I have recently travelled outside the UK and I have been charged 02 travel on certain days. I simply do not understand the reason for this?

Resolved! 02 refresh

When you trade your phone in on 02 Refresh do you get money for your phone.

Resolved! Better deal

Hi I have been offered a deal to switch over to EE for pay-as-you-go. It is for 4GB data per month for the same £15 per month that i am paying o2 for 2GB data. Can o2 match the offer or will i switch to EE. Thanks

Resolved! Upgrade

Due to the higher cost tariffs with o2 I have found a cheaper deal elsewhere. My question will o2 price match as I am a long time customer

Resolved! over paid bill, need refund

Hello, i made a card payment yesterday to my account and have accidentally paid my air time twice. can you please refund the £34.70 over paid

Resolved! New sim - PAYG

I need to acquire an O2 PAYG sim, but can't find an order page (for an empty sim).I want one with no credit to test for reception in our area (remote in the country). Can I order one, or do I have to go into a shop??

Cost of o2s screen replacement? Percentage to pay each month?

Hi, does anyone know how much o2 charge for a replacement of iPhone 6plus screen? Have no insurance but was told they let you pay monthly for repair but was wondering about an idea of total cost or percentage to pay each month? Thanks

Resolved! Online banking text messages

Im with lloyds bank i can get text alerts about my account every week to my mobile. They are freedo O2 charge any extra if i receive these texts? Martin

Resolved! upgrade

if i wanted to keep the phone i have can i change to a sim only deal instead of going for a upgrade

Resolved! Samsung S8 SIM swap and charged for the privilege?

I bought a Classic P&G SIM card with £10 on it as my S5 mini SIM was too big.Followed on line instruction and within 1hr my new S8 was up and running.Only thing is the combined credit was £1 less after the swap than before.Not worth calling Customer ...

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