Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! PAC code

I have contacted o2 several times today by live chat they have advised they have texted the PAC code across but I haven't received it. I don't have my o2 SIM card in phone as using new sim with EE but I have got Tugo installed and nothing has come th...

Resolved! Phishing or legit O2 text message?

This morning I recieved this text message perportedly from O2: "We have reason to believe your email and password for MyO2 has been obtained by third parties through phishing and may be used to access your MyO2 account. As a precaution, we will suspe...

Resolved! pay bill

How do l pay online

Resolved! 4G data speeds.

Hi folks.I've just come over to o2 from Vodafone.However Im struggling with the data speeds.I was in Bath at the weekend and my device had full 4G signal however the data was unusable.Back at home Somerset I'm seeing about 2meg down speeds.Is this no...

Resolved! Bill

More info (Highlight to read)Hi there,I try to get a paper bill posted to my house. But cannot manage to order it by click on the "contact me " option on the website. Could you help me with it?Thanks.VicHi there,I try to get a paper bill posted to my...

Resolved! My Tariff

I upgraded to a new tariff in January 2017, which said £11 for the first 6 months and £22 for the last 6 months. I have noticed my tariff says £22 per month. Why? Thanks. Abesh

Resolved! Why is "Current Balance" erratic?

Does anyone know why the "Current Balance" figure (as displayed on "MyO2" and on my phone) seems to fluctuate without apparent reason? For example, starting with a balance of £3.00, I sent four text messages. Instead of dropping to £2.80 (I am using ...

Resolved! Refund of PAYG balance

Because I use my phone mostly for web and texts, not phone calls, I have built up a considerable balance on my PAYG account. I'm now in a position where I'd like to change tmy phone and to pay monthly, but dont want to lose the money I have paid. Rea...

Nhs discount

I work for the nhs and am looking to renew my O2 contract. I understand I need a code from work to access the nhs discount but no one in my hr team has heard of the code?! Please help, why do you need a code if I can prove I'm an nhs employee???

Resolved! No signal- cancelling contract

Hey I've been with o2 for around 10 years in the same area and always had perfect signal. However, from around February this year I have had absolutely no signal at all. O2 have said the area has always had no signal (lies) although the status checke...

O2

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