Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Terrible signal and terrible customer service

I'm sorry to have to report but I've been suffering terrible support from O2 since November 2013. The problem was;At the end of October 2013, I started to notice that my signal would drop, from 4 bars to 1 bar whilst the phone was in the same positio...

Resolved! Change tariff to O2 simplicity 100 and now 3G is rubbish?!

As subject title, changed tariff at the weekend (in store, new smaller sim card) and now my 3G coverage is non existent or at best very poor. The coverage checker says my area (SG5) is good. The phone is a 3GS and was ok before on pay as you go. Any ...

Capped usage would be nice - seems like O2 would rather we pay more

I just recieved my bill for last mponth - it was the last thing I neededand didn't expect. I finished my last work contect in November and have been job seeking. I left my wife at the end of Jan as well - so am sofa surfing at the moment - with all t...

Resolved! Pay & Go Tariffs

I am currently on the Text Anytime tariff I was on before there was internet on phones. Now I have started using data on my new phone I would like to change tariff to include data as well as the free texts. it currently costs £1 a day for data. I was...

Resolved! 4g speed tests.

Just a warning for anyone really. The free 4g for existing customers is now up and running and thought I would test the speed in Leicester on the HTC one mini. Did 2 tests on the ookla app and great 27 down, 19 up but looking at the data usage on the...

Resolved! HTC One price drop anytime soon? (new HTC coming out)

Hi all, I asked an O2 Guru but he/she seemed to have no idea as to this question:With the new HTC model (codenamed M8 I believe) coming out in March, does that mean the HTC One will drop in price for the O2 Refresh/Pay Monthly Tariffs? I'd like it a ...

pay as you go handset order cancelled

already an pay as you go customer but wanted to update my handset so ordered a nokia lumia 520 last night.funds were avaliable in my account.transaction went through fine.recieved an email today to say that the order had been cancelled with the follo...

Resolved! Blocking "Unknown" number

Hi all, Done a google search but the suggestions for blocking unwanted calls are simply to block the Number which I already knew, but what I cant find out is how to block a number that comes up as "Unknown" on my phone.I've been pestered by this for ...

Resolved! I'VE BEEN OVERCHARGED TWICE

My credit card has been charged by O2 at over twice my O2 bill, then charged a second time so I have been charged nearly 5 X what is due. I cannot find a way of contacting O2 even when logged in MyO2. If this is a fraudulent transaction I want to kno...

Not allowed to move to better tariff

I'm 4 months into my 24 month contract. Thanks to competition O2 has decided to change all their monthly tariffs to 4G (advertising it as a free upgrade), unfortunately they didn't bother to upgrade the Internet usage caps. I've found a 4G tariff for...

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