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Return iphone

Dannielle02
Level 1: Joiner
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I brought the iPhone 11 like a week ago and it’s not how I thought it would be but I would like the iPhone 12 Pro Max am I able to return the 11?

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madasaf1sh
Level 57: Major
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@Dannielle02 

 

You will need to contact o2 customer services on 202 from the o2 phone or 0344 809 0202 and request a return under the change your mind policy. 

You will need to return the phone, and you will then need to re-apply for the correct phone. 


Also the software is the same on both phones, and the iPhone 12 Pro Max, is in very short supply so you could be waiting a while.

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 57: Major
  • 3871 Posts
  • 27 Topics
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Registered:

@Dannielle02 

 

You will need to contact o2 customer services on 202 from the o2 phone or 0344 809 0202 and request a return under the change your mind policy. 

You will need to return the phone, and you will then need to re-apply for the correct phone. 


Also the software is the same on both phones, and the iPhone 12 Pro Max, is in very short supply so you could be waiting a while.

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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gmarkj
Level 56: Guvnor
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If you are under 14 days then you can return the phone and stop your contract @Dannielle02 .

Once o2 process the return you can then take out a new deal for the phone you want.

Here is the o2 help page:

https://www.o2.co.uk/help/device-and-sim-support/our-change-of-mind-policy

And to contact customer services we have a guide with some alternative numbers and hints on how to get through:

Guide: Coronavirus Community Help and Support 

 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Bambino
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@Dannielle02 You have the option to change if you're within 14 days. See this: Returning your device | Help & Support | O2

I DO NOT WORK FOR O2



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