Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Credit not appearing on my account

I should have £405 credit on my account but I cannot see anything showing on the app or my o2 section

Resolved! Bill paying for AirPods

I pay monthly for my AirPods, but is there away of paying the remaining cost off now?

Resolved! Default my account in error

HiI had contract in 2019 and I cancelled that contract within 10 days but charged me full year payment I called costumer service team and they refund me but than they put my name on credit record as a default and now I applied for mortgage and declin...

Calling abroad

Hi how do I get calls cheaper to America.

Resolved! List of numbers I have sent texts to in a billing period

Hey everybody,looking to get a list of numbers I have sent sms to in a billing period. Is this possible via the online billing platform I can seem to find it

Resolved! I can’t order a new sim

I need a replacement sim but I’m not getting the security code

Resolved! Change payment day for a pay monthly item

I bought a pair of ear buds on the pay monthly thing, but they are taking the payment on the wrong date, I can’t seem to find a contact number for this department, any ideas?

Resolved! Phone recycling offer

Hi, I've just upgraded from a Samsung s10e to a Samsung S21 5G. The offer says I can get an additional £150 on my phone recycling, by putting my Order number in the Promo code. I have done this, but just says invalid code. Any thoughts, please?

Resolved! Order delivery [Personal details removed]

I’d like now when well by send my order [Personal details removed]

No help from customer service/Complaints

Hi, I am really hoping someone can help me. I have now been a week and a bit without any service on my phone. 5 phone calls to O2, 3 live chats and 2 complaint emails sent (no response received)Over a week ago, I misplaced my phone for two hours call...

O2

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