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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

My bill

As I’m self isolating I can’t get out to the bank to pay my bill. Can’t talk to anyone at o2 there sending me emails about cutting me off. I’ve never missed a payment in 8 yrs

New phone, same sim

Hi all, just awaiting delivery of my new iPhone 11 as an upgrade. Currently have an iPhone 8. Can I just transfer my SIM card to the new phone. Seemed to think I could when I ordered it and didn't order a new sim but now can't find the info I read pr...

Latest bill

I changed to a new Sim only on the 2nd April this was for 20G data, unlimited texts and calls for £15 a mth. I was told it was activated straight away and my new monthly charge would show on my next bill. However I have been charged 22.50 for texts a...

Still no update from O2 despite it being over 24hr

#HiI ordered an iPhone XR early morning yesterday - all confirmed, legal documents etc.It said it could take up to 24 hours for it to be confirmed.I checked at 8AM this morning with them over the phone and they said it'll be done within a few hours. ...

Porting nightmare

I have recently taken out a new pay mothly sim contract with o2. I have a PAC code from Tesco and have tried on three seperate occasions to complete the request. On each occasions I receive the following from BluePrism- Any idea how to resolve this? ...

Resolved! New contract

I took out a new contract and the lady I spoke to said my old bill will no longer be as they would buy me out of my old contract but I have looked on my o2 app and the same bill is there

Sim only to Sim only

Hi. Quick question. Im currently paying for sim only £21.86 for 30gb on 18months due to end Nov 20. I want to upgrade to £20 100gb offer for 12 months. Iv gone through on the app to change the deal but just wanted to confirm would my billing date etc...

I need%20to%20add%20a%20cap

I have my childrens accounts al attached to mine and need to add a spend cap to one

Storage on phone

Hi my daughters phone keeps running out of storage how Do I fix this issue? Do I have to buy more storage or should she change anything on her phone settings?

logging in to account

Ok so getting frsutrated with this now. For some reason I cant access my account to see my data etc.I login thats fine. Try to access my data etc tells me I need to log in again, use the same info.... tells me its not correct (hence countless times o...

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