Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Removing a number from my account

I got a new phone in May and I wanted to just keep [Personal details removed] I want to remove thenother number as I've been paying for it and it hasn't been used, how will I do this please x

Resolved! End spend cap

Hello i want to take of my spemd cap

Resolved! Bill paid 4 days ago still saying overdue.

So regrettably I missed one of my payments and had to wait til I got paid again to get up to date with my bills. So, on Monday I paid the bill that was overdue as well as next months bill. My device plan says paid while my airtime plan still says ove...

Resolved! About my payments

I spoken to someone about my phone bill and said make payments on tenth my phones been cut off again

Resolved! o2.com email address

HelloI've recently moved to a pay monthy account from an o2 payg account, so my myo2 stopped working. I just registered for a new my02 account, to be told that it already exists, but what the details or username or password are I had no idea, so I us...

Resolved! Travel

I'm a northern Ireland resident, and travelling to Scotland for the weekend, will I be able to use my data and minutes as usual?

Resolved! Customer services

Is there a customer service email to contact o2 on rather then calling them.

Resolved! Stopping Airtime plan

Due to posting abroad with the military, I am unable to utilise my O2 airtime plan in Brunei at a cost effective rate. Am I able to use the Armed Forces Covenant to freeze my airtime plan for the duration of my posting (2 years), and on my return to ...

Resolved! Phone not reconnected

I lost my phone on Saturday but it was found and handed in on Sunday. I asked for it to be blocked which was done ok. On Monday I rang customer service to unblock it.... It is now Friday and I still can't use data or male or receive calls or texts? I...

Resolved! Number Porting

Hi there! I recently got a new Pay Monthly sim and i asked to keep my number. O2 said that was fine and they’d port my number over once I had activated the sim. My sim has been active for two days now and my number is still my temporary one. Has anyo...

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