Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! How do I change my payment date?

How do I change my payment date??

Resolved! Replacement sim

Hi alli have received a replacement sim for the one I lost and have put it in the phone. it won’t let me make calls or send texts because it says I have an outstanding bill but it’s all paid up to date and the next amounts are due 15th October (airti...

Resolved! Want to chat to someone

My son phone not working and he has got 0 spend cap on it and the bill is £49 I am not paying it because he got 0 spend cap on it so could put his services back on please

Resolved! 4g turned off

Why has message popped up saying my 4g is turned off?

Resolved! Discount

Hello, I sent the text through to apply for loyalty discount and it said it was approved, however it hasn’t been taken form my bill. I was told with discount my bill would be around £44 and it has come out at nearly £50 which was the price I was quot...

Resolved! Changing billing date

Hi just wondering has anyone change their billing date just wondering if it will give me a large extra charge to do so I wanted to change my payment towards the end of the month

Resolved! Pending Payment

I get notification on the 4th of every month that my new bill is ready. Once I get notification I go online and use my debit card to make a payment.This Thursday 4the April I went online to make my payment but there was an error with the payment syst...

Resolved! Roaming

I am in Portugal and my phone data and signal isn’t working. My roaming is turned on. Help please?

Resolved! Order status [Personal details removed]

Hi, When i placed order [Personal details removed] earlier today the person taking the order said i would recieve the order tomorrow 12/10/2021. On order status it says still processing. Am i likely to recieve the order tomorrow?

Resolved! keeping old phone number

I have recently joined o2 on a SIM only plan. When I joined I provided a PAC code to have my old number moved over to o2. However the new SIM has a new number. Do I need to do anything else to get my old number moved to o2 or will it just happen auto...

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