Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 24 replies
  • 5 kudos

Merged calls

Hi,I have a S10 (personal) and a A50 (works phone) that will not allow me to merge calls - I can call one number, add a second but thenit will not let me merge them into one call?My wife has an Iphone on O2 network and her's works perfectly - I'm gue...

Parsnips by Level 1: Joiner
  • 3 replies
  • 0 kudos

Network new sim

Hi,I got an upgrade today with a new sim. However I have no network on my new sim and noticed my old sims network was also not working before I received my new phone. Is this a network issue or a sim issue?

Jk1 by Level 1: Joiner
  • 3 replies
  • 0 kudos

cancel upgrade

Hi my contract ends 22 April and i dont want to continue with O2, would my contract end, or would it continue running taking payments Please advice

MoMo1 by Level 1: Joiner
  • 2 replies
  • 0 kudos


All my bills are paid on my phone yet for some reason my phone has been blocked for 2 week now and I can’t contact them this is really frustrating. What do I do?

Joe01 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Billing query

I have a billing query - I appreciate there is currently a cut down support service, but I can't find a way of sending an e-mail or message to O2. Any thoughts?

DavidL by Level 1: Joiner
  • 5 replies
  • 0 kudos


I have just recieved my bill which is due to come out on the 15th. It is higher than my previous bills. Why is this?

Lianna by Level 1: Joiner
  • 2 replies
  • 0 kudos

Contacting O2 when phone has been cut off

I am unable to pay my bill due to coronavirus, o2 has cut me off and now I cant contact them to discuss. Even when I tried using a housemates phone, the line when dead and the automatic system hung up.... can anyone help with any other ways of contac...

Yasmin by Level 1: Joiner
  • 1 replies
  • 0 kudos

Known billing

Hi It appears that O2 are taking money from my in a transaction that is not phone bill. Does anyone know how I can contact them over this charge? Simon

SimonG2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Skype

Hi all sorry I read a post on here where someone had put they Skype number on for o2 I can’t find it again now does anyone have it thanks

MS17 by Level 1: Joiner
  • 3 replies
  • 0 kudos