Change billing email

[Katemogs2014]

I have changed my email but I cannot update it on your system. It is my account email but my bills still go to my old account. I have tried changing address, but that only allows me to change my physical address. I can’t even figure out who to ask for help. 

please help 

[TallTrees · Accepted solution]

Hi there and welcome to the o2 Community forum @Katemogs2014 

It seems to me that you would need to contact customer services 

Guide: How to find help & contact O2 

Guide: Coronavirus Community Help and Support 

Hope this helps BEST TIME TO CONTACT O2 CUSTOMER SERVICES IS EARLY MORNING 08.00AM 

Best wishes 

[madasaf1sh]

@Katemogs2014 

You will need to call in to Customer Services on 202 from your o2 phone or 0344 809 0202 from any other phone