Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Bill

Good morning from few months I pay highest bill that should be. I check my statements and it’s something that I buy on iTunes. Could you block this please

Credit Referral emails ignored

Hello, my partner has been emailing the credit referrals team, however is not receiving a response much to his frustration. He has a default against his name for a balance of £40 which we were completely unaware of and you claim he has not paid, howe...

Resolved! Keep my number

I need to keep my number

Resolved! end of contract tariff

my contract expires next month and instead of renewing it with an upgrade i would rather stick with the current phone and lower my monthly bills, how do i go about this? thanks in advance

Resolved! EarPod bundled in with iPhone11

I recently ordered a new iPhone 11 from the O2 shop and could not remember receiving a pair of EarPod earphones bundled in with the 'phone. Should I have received them as part of my order?

Resolved! Disney ,+

Why is my Disney + still active when I cancelled it last month. It charged me last month and I don't want it, can O2 cancel this option for me and refund for last months charges.

Resolved! Cancel

How do I cancel pay monthly

Resolved! Keeping my old number

Hi I have just move to o2 from 3 and have just put my new sim in and my old number has not been transferred it was meant to be transferred across as when in the shop they ask me for a PAC code

Resolved! Is roaming included in my sim only plan ?

Good morning everyone, i hope you are all well. i have a question, is roaming (in Europe) included in the 4Gb/unlimited calls and text sim only plan or do I need to buy a bolt on ? Thanks for your help.

Resolved! Oops something went wrong

I tried to make a purchase online to add this purchase onto my current o2 account, I had a error message “oooops something went wrong” when the payment was processed. They is sufficient funds in the bank and my credit is very good has as anyone else ...

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