Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! SIM card hasn't arrived

Hello, I have a PAYG account and wish to change to a pay monthy. Last Tuesday I actually managed to speak to someone and it was arranged that I would be sent a new SIM for 1GB data, 500 minutes and unlimited texts for £6 pm. I was told it would arriv...

Resolved! Lost SIM card!!!

My son (13 ) has lost the SIM card for the pay monthly sim I only just had delivered, please help! How do I get in touch with o2 to get a replacement sim? I’ve not even paid the first bill yet!

Resolved! Changing phone midway through a contract

Do you know if it's possible to change your contract part way through your current contract. I have a basic Nokia and would like to change to an I phone or a similar model but I have only recently upgraded. Also I wouldn't want to pay much more than ...

Resolved! 2 contracts

I went with mobiles direct for new contract as mine with o2 expired ask for number to be kept and transferred to new contract.They stated something went wrong and couldn’t then set me up with a new number now I am paying two contracts.One (my old) co...

Resolved! Phone records

Is there any way I can request a record of calls made to my phone? Thank you

Resolved! Retaining Old Number

During the order stage for my O2 package I entered the PAC code provided GiffGaff. MY Sim has arrived using a new number, which I don't want. Is there anywhere else that I need to enter the PAC? Or will this change over automatically still?

Resolved! no service

Hi guys , i realy have a difficulty to contact to O2 live chat(live help) when i click on Contact Us ,its gives me to choose the topics when i do that its just same thing , i am circling around and cant get help , i cant call them because my service ...

Resolved! Pay my bill

I want to pay my bill but my phone is off can customer services call me to pay it? Help!!!!!!

Resolved! Data plan

Hi,I uploaded my data plan to unlimited to be changed when this month is over, however I have run out of data and it will be 16 days before this change is implemented.I can't seem to buy any more data as it appears that the change in data plan is tak...

Resolved! Can I cancel my contract at any time

I would like to cancel my contract. I thought it was a rolling contract and I could cancel it by giving one month's notice

O2

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