Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 20 replies
  • 5 kudos

Resolved! Cancelled my contract, but still being billed

I spoke with O2 in December to cancel my phone contract. Why am I then still being billed a full months payment in February?My old phone was lost and the contract was up for renewal... so I shouldn’t have to owe anything.

Confused2 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Sim card

I got a contact sim card ages ago but I havent inserted it to my phone because I didnt have the money to pay for it I dont want it but 02 is sending me letters saying i owe them money when i havent used it

Du by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Travelling in Morocco

Hi, I'm about to go to Morocco and not sure if I need a bolt on to cover calls and texts, if so which is best? I use WhattsApp mostly but will occasionally need to call the UK and respond to texts.

CHEFFREY by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! data usage

Is there a way to check how much data you are using on a daily basis for PAYG? I don't have any access to bills to check on them?!

Anonymous by Not applicable
  • 4 replies
  • 0 kudos

Resolved! Proof of purchase

Hello, I bought a mobile phone contract a few months ago and it didn't come with any proof of purchase. I now require the proof of purchase and have contacted live chat about 3 times and contacted o2 customer service by telephone twice, and each time...

wah123 by Level 1: Joiner
  • 11 replies
  • 0 kudos

O2 refresh

Hi so I joined sim only a couple of months ago and have been told i can upgrade on o2 refresh after 3 months but when i log into my o2 its saying 6 months anybody have any experience with upgrading with refresh after 3 months

Ben2012 by Level 1: Joiner
  • 11 replies
  • 0 kudos

Resolved! Changing sim

I have a contract sim but want to cancel an go pay as u go

Syllabus by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Mis-Sold Contract?

I purchased new contract phone at the end of December 2019. The contract/phone I chose came with a tablet aswell.I didn't go looking for a tablet so to get the phone I wanted with a tablet as well was great!Regarding the tablet - I was told in the O2...

LC85 by Level 1: Joiner
  • 5 replies
  • 0 kudos