Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Resolved! No service

I have no service this morning is there a problem with o2 loads in credit with calls texts ect

Bazzil by Level 1: Joiner
  • 12 replies
  • 1 kudos

Resolved! Discount

Hey, I was told in store that 02 give armed forces personel discount although the message on 61202 won't accept it

Kyle1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! leaving

I phoned o2 on Thursday for my pac code and the code they gave me doesn’t work

Janny by Level 1: Joiner
  • 2 replies
  • 0 kudos

On 02 refresh

I owe this month's bill and I owe £104 on my device, can you pay like a bigger amount off your device and then again a week later and upgrade or do you have to pay your bill first to be able to pay of your device?

Resolved! Open Discount

I've been receiving a civil service discount on my airtime plan since January. Last week i noticed that it was showing on my bolt ons as expiring on 9 Nov. Staff at 2 O2 shops told me they have never known a discount to have an expiry date & it shoul...

KathC by Level 1: Joiner
  • 15 replies
  • 0 kudos

Resolved! My order

I made a order yesterday an have yet to receive a dispatch email.

Danny2 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! No SIM Card. No Service

TWIMC: Just received my upgrade, replacing Sony Xperia XA1, with a Sony Xperia 10.Informs me that there is "No SIM. No Service.Cleaned the SIM card and replaced several times and still no joy. All else moved across seamlessly - any thoughts please??

Steph1895 by Level 1: Joiner
  • 7 replies
  • 0 kudos

Can mum discuss my account with o2?

So, I suffer from bad anxiety (especially when I have to phone someone) and my mum helps me out sometimes, I dunno what it is, but phoning o2 always seems to make me anxious and I put it off, even when it’s concerning payment etc.Is my mum able to sp...

Resolved! Porting number o2 to o2

My o2 contract through is up & I'm taking out a new o2 contract through mobile phone direct, can I port my number to my new o2 contract?

Atf by Level 1: Joiner
  • 3 replies
  • 0 kudos