Return iphone

[Dannielle02]

I brought the iPhone 11 like a week ago and it’s not how I thought it would be but I would like the iPhone 12 Pro Max am I able to return the 11?

[madasaf1sh · Accepted solution]

@Dannielle02 

You will need to contact o2 customer services on 202 from the o2 phone or 0344 809 0202 and request a return under the change your mind policy. 

You will need to return the phone, and you will then need to re-apply for the correct phone. 

Also the software is the same on both phones, and the iPhone 12 Pro Max, is in very short supply so you could be waiting a while.

[gmarkj]

If you are under 14 days then you can return the phone and stop your contract @Dannielle02 .

Once o2 process the return you can then take out a new deal for the phone you want.

Here is the o2 help page:

https://www.o2.co.uk/help/device-and-sim-support/our-change-of-mind-policy

And to contact customer services we have a guide with some alternative numbers and hints on how to get through:

Guide: Coronavirus Community Help and Support 

[Bambino]

@Dannielle02 You have the option to change if you're within 14 days. See this: Returning your device | Help & Support | O2