Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Z fold 3 availability

I ordered a Z fold 3 a fortnight ago on pay monthly and was told at the time there was a 3 week wait for the phone. I chatted with customer services a few days ago who said it's looking like 5 weeks. Now when you go on to the o2 store you can't order...

Resolved! Contract declined by 02

Good morning, I recently tried to take out a contract on a third-party site with 02. However, I received an email saying that my application has been declined by 02. There is no reason as to why or what I can do to resolve it. Is there anyone know wh...

Resolved! Mobile broardband

my new sim won't link to 4g in a tp link mifi router - O2

Resolved! Upgrading phone mid-way through billing month

I'm planning to upgrade to a new phone, and am trying to work out whether it's best to wait until the end of my billing month to do it.If I upgrade mid-way through my billing month, what would happen to my current contract's airtime costs - would I h...

Resolved! Diverted landline not answered by voicemail

Hi. I am struggling with this. We have a landline which is on divert to a pay monthly mobile. The divert works fine unless we are unable to answer and instead of it being picked up by the voicemail it just gets cut off. If I use a different O2 number...

2.5 hours of calls on my account I never made

So apparently I made 6 calls to a south American parcel delivery company to enquire about re delivery of a parcel while I was cooking my child dinner putting them in the bath and reading stories to them while they went to sleep... while also reading ...

Resolved! Change of mind

Helloi have just upgraded but change my mind and want to change for iphone 13 pro max

Resolved! Charge whilst in Greece

I've just received a text to inform me that I have reached my cap, upon checking I have been charged £8.33 for international travel, I am currently in Greece and as part of the brexit agreement no charges will be applied until 2022

Resolved! Blocked network

I’ve had an issue with my bank and the direct debit was cancelled, I’ve paid both accounts manually but the number ending in 002 has been blocked, one screen says I owe £34.36 and the next says I have a £0 balance?? Can you help to get unblocked

Resolved! Leaving 02

Cancellation of my contract for (Personal details removed)

O2

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