Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 111595 Views
  • 15 replies
  • 5 kudos

Resolved! No notification of new voicemail

I have a secondary line on my iPhone 11 via an e-sim O2 monthly contract. This is a new account. Everything works OK except I am not getting notifications for new voicemail.Otherwise voicemail works OK, it is just the notifications that don't work. I...

DrB by Level 2: Apprentice
  • 4366 Views
  • 6 replies
  • 0 kudos

Resolved! Splitting a payment across two months

I have a huge bill and need the option to split the payment over 2 months. Got in touch with 02 today they said its possible. Cant speak with anyone at call centre untill 8.00 am tomorrow. Will they let us make a part payment on line I wonder?

Chelli by Level 1: Joiner
  • 857 Views
  • 2 replies
  • 0 kudos

Resolved! Visual voicemail not working and 02 customer support not answering their phone

I switched plans yesterday and now I am unable to get Visual Voicemail on my phone - I need to speak to O2 to get them to check if they have added the “Bolt On” iData is activated to my new tariff.But I have been on hold for over an hour and live cha...

Oxford by Level 1: Joiner
  • 2845 Views
  • 6 replies
  • 0 kudos

Resolved! Bolt Ons - O2 Travel

Hopefully a quick question, if you're on a tarriff which includes the roaming in 75 countries including the USA should this show as a bolt on?

Resolved! PAC code

I’m enquiring about my pac code Iv received it what do I do with it now?

Ricky1987 by Level 1: Joiner
  • 768 Views
  • 3 replies
  • 0 kudos

Phone

Why haven't I been able to use my phone for last 7 weeks. Don't see why I should pay all this money for something that doesn't work

Diana1 by Level 1: Joiner
  • 1682 Views
  • 7 replies
  • 0 kudos

Resolved! moving my sim only contract onto a device plan

im currently on a sim only contract and my phone is breaking. i cant afford to buy a new phone outright. if i go into the store would they be able to move my sim only onto a device plan. or would i have to pay off my contract first?

ellis by Level 1: Joiner
  • 970 Views
  • 2 replies
  • 1 kudos

Resolved! Charges while abroad

Hi all, currently in Cape verde and have just seen I've been nearly £28 for my first day here and 81p for the 2nd day even though I've had all my mobile data and data roaming switched off. I got the usual here is your charges text and then immediatel...

Class2ldn by Level 1: Joiner
  • 1487 Views
  • 7 replies
  • 0 kudos

Resolved! Changing my number

Hi,Is it possible to take my o2 number across to EE and have my contract cancelled?

Iqbala11 by Level 1: Joiner
  • 696 Views
  • 2 replies
  • 0 kudos