Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 have ruined my credit score !

I am in the process of buying a house and am now having massive issues because of o2 applying bad credit to my name.The account was opened in error by one of your stores in street, UK. They opened the wrong tariff in June for my phone , and assured m...

Resolved! Superfluous text messages

Hello - I am getting a whole lot of text messages with dates for the year 2016! Why is this?

Resolved! I need a new sim

Hi I got a new 5G sim for my new phone 12 max pro and I can’t find it, so I don’t need it blocking I’ve got my old sim in this phone now can I be sent a new one? thanks

Resolved! Can't Top Up

Hi, Brand new phone, picked it up today - I can't seem to top up. I've received texts from o2 etc, so the sim seems to be activated, but I've had payments from two different cards declined. Have I missed a step in set up?

Resolved! My order hasn’t arrived

Good morning, I ordered a new phone on the 07/09/2021. Unfortunately I was at work so I missed the delivery and it’s been sent back to yourselves at O2. How do I get it re-sent?kind regards

Resolved! Can't get in touch with Credit Referrals Team

I have emailed the credit referrals team 3 times now, starting in July and the most recent email I sent this morning.O2 are incorrectly marking my phone bill with 3 missed payments and then for the remaining months between contract start and now you'...

Volume

Hi when I record a video there is no volume

Resolved! Porting my number from sky to O2

Just got my O2 sim, I did give my pac code while ordering got no confirmation about moving my number. Do I have to fill out any more forms?

Resolved! Store pick up

Order new Samsung s21 ultra for store collection, paid £255 upfront fee device still showing as being processed despite showing as available at checkout.Unable to navigate my way through the 02 website or app and would appreciate a contact number for...

Resolved! What happens once my contract ends?

So I've been on an 24 month plan with O2 and this month is the last month. I plan on getting a new monthly plan with a new phone because I want to upgrade and also currently I am paying £40 a month for the past 24 months which at the time was worth b...

O2

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