Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 20 replies
  • 5 kudos

Sim swap not working help

Uber desperate for advice if anyone is in the know. iPhone Xr stolen 3 days ago. Following advice of person I spoke to at 02 when I reported phone missing, went into 02 next day with old handset (iPhoneSE) and got new sim. Told sim should kick in wit...

Di1 by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! O2 in Europe

I’m going to Spain on 27th feb and as the Uk is no longer part of Europe - I was wondering if I can still use my data the same as the uk like I used to be able to? I want to avoid a ridiculous phone bill when I get home! TIA

StaceyL by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Staff Plan

Im an o2 staff employee and was wondering if i take a contract out in my dads name but for me to use, am i able to use staff plan? I currently have my contract with o2 under his name and would prefer to continue that as its easier.

KingRD23 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Add ons

I have recently brought more data and its not there even tho they have text me to say it is there.

Claire5 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Wrong details charging more monthly for 15GB per month than agreed to PLUS CONTRACT TOOK Was 30GB Pemmy,Thank you for ordering the Apple iPhone XR 64GB CoralConfirmedYour order ID is *****Please track the status of your order through My Account.You will need your Email Address and Order ID to login.Grab £50 by recommending a frien...

Pemgem by Level 1: Joiner
  • 3 replies
  • 0 kudos

Sim card

I wanted to switch my phone number from Lebara to O2 and they gave me a new phone number and disabled my old one

Lavinia by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Contract expires

Where can I find my contract expire date?

tomsuk by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! No mobile internet for 10 days due to a mast being down

Hello,I haven’t had any access to my mobile data for the last 10 days due to a mast being down in my area (Cambs). Has anyone else had this same issue? I’ve been in touch with o2 and they say they’re currently fixing it - but that was all they could ...

Naomi1 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Call forwarding not working

Hi there, call forwarding has stopped working on my phone, it has been working fine for the last 7 months. I've tried to access it through the phones menu and by dialling the codes.WiFi calling is turned off on my account. My phone is Xiaomi Mi9T run...

Voalizer by Level 1: Joiner
  • 2 replies
  • 0 kudos

Upgrade gone wrong

Hi, So last night I decided I wanted a Surface Pro X tablet and saw that you did them on O2. I went through the checkout and right at the end it said do you want to upgrade instead. I thought well that will save me some money so I went with that opti...