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5G sim

SteveBB
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on ‎02-12-2024 13:08

on ‎02-12-2024 13:08

Hi, I’ve just bought an IPhone 13 but my current sim doesn’t access 5G. How do I order a 5G sim for my current phone number?

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MI5
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on ‎02-12-2024 13:15

on ‎02-12-2024 13:15

@SteveBB 

Quickest and safest way is to go in store with photo ID.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
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on ‎02-12-2024 13:55

on ‎02-12-2024 13:55

@SteveBB If you order the sim online or over the phone you will be disconnected from your current sim before you receive the new one. Incredibly stupid way for O2 to do that, but that's what happens.

I DO NOT WORK FOR O2



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MI5
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on ‎02-12-2024 14:00

on ‎02-12-2024 14:00

Whereas, in store, it's an instant change with no loss of service.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎02-12-2024 14:03

on ‎02-12-2024 14:03

Just so you know you will need a 5G capable phone (presuming you have seeing as you are requesting a 5G sim) but you need to be an area covered by O2 5G

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
Level 94: Supreme
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on ‎02-12-2024 14:06

on ‎02-12-2024 14:06

Yes, iPhone13 ^^^

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎02-12-2024 14:07

on ‎02-12-2024 14:07

Doh! 🙄

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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