Restriction

[Esmaemorris]

I seem to have a restriction on my account but my bill has been paid

[MI5 Level 94: Supreme · Accepted solution]

@Esmaemorris 

Try rebooting your phone but it can take up to 24 hours for restrictions to be released after payment.

If no luck, contact customer service Guide: How to find help & contact O2 

[Bambino]

@Esmaemorris Was your payment late? If you're paying manually every month you should think about setting up a Direct Debit to avoid problems like this.

[MI5 Level 94: Supreme]

@Esmaemorris 

In case it doesn't have anything to do with your account, check for network issues here O2 Service Status and see help here Guide: Is the network down for me or everyone?