Refresh upgrade question

[PhoneChanger]

Hi all

I upgraded via the speed to refresh option in my local O2 store yesterday. However I'm having second thoughts about the handset I have chosen. Am I able to change the handset I selected within 7 days for an alternate?

According to the T&C's online I can but I'm assuming this is based on online sales. Does this work for in store as well as I recall having to read something which covered no 7 day returns.

Many thanks in advance.

[Anonymous]

Hi

I am sure you will be able to swap it for a different handset in store within the 7 days period

You can always call CS on 202 and ask just to be sure

[Anonymous]

Also, you can only swap once so make sure you choose the right phone for yourself

May I ask what phone are you using at the moment?

[MI5]

From the T&C's:

O2 Refresh: once you've signed up

• What if I change my mind about signing up to a credit agreement?

  Within seven working days, you can cancel your O2 Refresh package as part of our change of mind policy. This means you cancel both the Airtime Plan and Phone Plan, get a refund on your upfront phone payment and return the phone to us.

  You have 14 days to change your mind about buying the phone with a credit agreement. You can’t return the phone to us after the 7 day change of mind period ends so you'll need to buy it outright. You can still carry on with your Airtime plan.

[perksie]

Edited by me as Adam has a better answer..

[Anonymous]

I guess you can cancel the whole thing and take it out with the new phone

[Anonymous]

We all get buyers remorse at one time or another.

It's best to settle on what feels right before its too late.

[adamtemp64]

Below is a very specific quote from the t&C that affect the op on speed to refresh

c. Understand and agree that if you change your mind you won't be able to go back to your previous airtime tariff or get a refund on your Speed to Refresh Fee. However, you'll still have the right to change your mind about the phone or cancel completely as set out in paragraph 8 below.

and

• When you take an O2 Refresh Phone Plan through the Offer, you can change your mind about which phone you take in the first seven working days or you can cancel your entire O2 Refresh package (both Phone Plan and Airtime Plan) as part of our standard 'Change Your Mind' policy. This means you can:

1. change your phone for a different phone available on O2 Refresh (which may involve signing up to a different Phone Plan); or
2. b. subject to paragraphs 9 and 10 below, cancel both the Airtime Plan and Phone Plan, get a refund on any upfront payment you may have made for your phone and return the phone to us.

From the specific speed to refresh t&c

http://www.o2.co.uk/termsandconditions/rewards/speed-to-refresh

[perksie]

@Adam Do you think that applies to all Refresh deals or only those where Speed to Refresh has been used?

[PhoneChanger]

Hi all

thanks for the replies, I have asked in the O2 store where I made the purchase and have been told that the 7 day exchange does not apply to speed to refresh when done in store. So looks like i'm keeping my current phone until I can pay off the phone plan and do another upgrade.

The phone I have is an iPhone 5s and I don't have any major problems with the phone except for the coverage I seam to be getting with it.

Example: using my 4G SIM in a Sony Xperia Z1

Home: 4G Signal, speed approx 40Mbs, 4 bars signal average

Work: 4G Signal, speed approx 50Mbs, full signal, occational drop to 3 bar H+ signal

Now with the 5S I get:

Home: 3 bars 4G Signal, speed 11Mbs, signal does drop more frequently but not to 3G it drops straight to 2G / E

Work: 2 -3 bars 4G, no speed test run, frequent drops to 2G / E not to 3G

I have also done a few leisure visits to various places where the Z1 will have a full 3G signal and the iPhone 5S has 2G coverage only.

Now I am aware that handset manufactures consider signal strength differently and as such report it differently however the 5s seams unable to hold a 3G signal at all. I've only had the phone for 2 days and haven't even unpacked the charger, cable or headphones.

Bit dissapointed really, but it appears there is nothing I can do.