Refresh on 36 month contract

[Brendysplace]

I was wondering if anyone could confirm if the trade-in to upgrade option is still available on the new 36 month contracts, and if so, could I still trade-in to upgrade after 12months or would I have to wait longer? Can’t find much on the 36 month contracts and the refresh info doesn’t answer the question. About to go from an iPhone X to an XS MAX and thinking of any future upgrades already. Thanks.

[Cleoriff Level 85: Esteemed]

Hi @Brendysplace

Have you read this info here about custom plans?

https://www.o2.co.uk/custom-plans

Its a lot to read.... though it does state you can 'Upgrade anytime once you have paid off your device plan'

Hope that helps and welcome to the forum

[MI5 Level 94: Supreme · Accepted solution]

The 12 month upgrade on us deal has been withdrawn but standard refresh rules apply so you can clear your device plan and upgrade at anytime https://community.o2.co.uk/t5/How-to-Guides/How-does-O2-Refresh-work/ba-p/1014093

[Brendysplace]

Thanks guys. I was afraid they had removed the ‘upgrade on us’ deal. I’ll have to have a long, hard think about what refresh deal will be best for me if I’m hoping to upgrade again in a year. Paying the remaining 24months of a 36 month device plan might be a bit too pricey. Cheers again.

[MI5 Level 94: Supreme]

Yes, that certainly is a risk to consider now.