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Level 1: Joiner
Posts: 2
Registered: ‎02-10-2014
Accepted Solution

Refresh on 36 month contract

I was wondering if anyone could confirm if the trade-in to upgrade option is still available on the new 36 month contracts, and if so, could I still trade-in to upgrade after 12months or would I have to wait longer? Can’t find much on the 36 month contracts and the refresh info doesn’t answer the question. About to go from an iPhone X to an XS MAX and thinking of any future upgrades already. Thanks.
Posts: 72,644
Topics: 684
Registered: ‎14-01-2013

Re: Refresh on 36 month contract

[ Edited ]

Hi @Brendysplace

Have you read this info here about custom plans?

https://www.o2.co.uk/custom-plans

Its a lot to read.... though it does state you can 'Upgrade anytime once you have paid off your device plan'

Hope that helps and welcome to the forum Welcome

*The Game Is On*


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Posts: 88,159
Topics: 532
Solutions: 11,377
Registered: ‎04-04-2012

Re: Refresh on 36 month contract

The 12 month upgrade on us deal has been withdrawn but standard refresh rules apply so you can clear your device plan and upgrade at anytime https://community.o2.co.uk/t5/How-to-Guides/How-does-O2-Refresh-work/ba-p/1014093
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 2
Registered: ‎02-10-2014

Re: Refresh on 36 month contract

Thanks guys. I was afraid they had removed the ‘upgrade on us’ deal. I’ll have to have a long, hard think about what refresh deal will be best for me if I’m hoping to upgrade again in a year. Paying the remaining 24months of a 36 month device plan might be a bit too pricey. Cheers again.
Posts: 88,159
Topics: 532
Solutions: 11,377
Registered: ‎04-04-2012

Re: Refresh on 36 month contract

Yes, that certainly is a risk to consider now.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)