on 02-10-2018 23:51
Solved! Go to Solution.
on 03-10-2018 00:44
You may need to try later as sometimes O2 updates its systems at this time of night.
However, if still having problems, then you need to ring customer services first thing in the morning (best time between 8am-8.30am) and ask for their help https://www.o2.co.uk/contactus
Best of luck and welcome to the forum
on 03-10-2018 06:38
Customer services can override it but you can't yourself.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)