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Level 1: Joiner
Posts: 15
Registered: ‎14-09-2016
Accepted Solution

How do I send an email to O2?

[ Edited ]

I cannot call them, because my service is completely out.  The service has been intermittent for a week now.  I am disabled, and need my phone.  I have notified them by phone yesterday, but no feedback.  How can i email them?

Level 64: Magistrate
Posts: 12,656
Registered: ‎31-03-2010

Re: How do I send an email to O2?

[ Edited ]

@NOTHAPPY There is no email address to contact O2 regarding outages. https://www.o2.co.uk/contactus

You can also take a look at the guide in this link: https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088

I DO NOT WORK FOR O2

Posts: 88,536
Topics: 533
Solutions: 11,467
Registered: ‎04-04-2012

Re: How do I send an email to O2?

[ Edited ]

If you have WiFi, download the my network app and report it through that
https://www.o2.co.uk/apps/my-network

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 15
Registered: ‎14-09-2016

Re: How do I send an email to O2?

[ Edited ]

Hi,

 

Thank you for taking the time to help me.  I will try it now.

 

Blessings,
Susan

 

Posts: 88,536
Topics: 533
Solutions: 11,467
Registered: ‎04-04-2012

Re: How do I send an email to O2?

[ Edited ]

Best of luck Susan Smiley Happy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 15
Registered: ‎14-09-2016

Re: How do I send an email to O2?

[ Edited ]

Thank you, but I have an old dinosaur, flip-phone.  Don't like anything smarter than me in the house ; )

Posts: 88,536
Topics: 533
Solutions: 11,467
Registered: ‎04-04-2012

Re: How do I send an email to O2?

[ Edited ]

Is there an issue showing here for your postcode?
https://status.o2.co.uk/
If not, try turning phone off and back on again and if still no good, pop into your local O2 shop for a free SIM swap.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 15
Registered: ‎14-09-2016

Re: How do I send an email to O2?

[ Edited ]

I will have to go into the shop. Really, if this is all I have to complain about, I am good. Glass half-full, right? Peace. Susan : )

Level 1: Joiner
Posts: 15
Registered: ‎14-09-2016

Re: How do I send an email to O2?

[ Edited ]

Thank you for answering.  I appreciate it! slight smile

Posts: 73,284
Topics: 688
Registered: ‎14-01-2013

Re: How do I send an email to O2?

[ Edited ]

@NOTHAPPY wrote:

Thank you, but I have an old dinosaur, flip-phone.  Don't like anything smarter than me in the house ; )


That made me laugh @NOTHAPPY. I am the same at times. LOL

*The Game Is On*