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Level 1: Joiner
Posts: 1
Registered: ‎02-10-2018
Accepted Solution

Bolt ons

Hi, I just recently changed my tariff which isn't due to change until 4th October.. But today my data ran out..! I've been trying to add a one off bolt on to add data for tomorrow but it won't let me..! Can anyone advise me how I can top up as I need data for tomorrow..? 🙏
Posts: 73,538
Topics: 688
Registered: ‎14-01-2013

Re: Bolt ons

Hi @AngeC

You may need to try later as sometimes O2 updates its systems at this time of night.

However, if still having problems, then you need to ring customer services first thing in the morning (best time between 8am-8.30am) and ask for their help https://www.o2.co.uk/contactus

Best of luck and welcome to the forum Welcome

 

*The Game Is On*


Posts: 88,643
Topics: 536
Solutions: 11,504
Registered: ‎04-04-2012

Re: Bolt ons

You can only change tariffs once a month so you can't add a bolt on until the tariff change completes on the 4th.
Customer services can override it but you can't yourself.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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