Reactivation

[Anonymous]

I am a Canadian due to visit the UK next month.  Last time I was there (2 years ago) I bought an O2 sim card for my Canadian phone and happily used the phone for a month.  I would like to use it again with the same mobile number but my account has been deactivated.  How do I activate and top up the account before I leave so that I can use my phone immediately on arrival?  Can I 'chat' to an O2 agent online?

[MI5 · Accepted solution]

You can try chat but after 2 years your number is likely to have been recycled.
http://www.o2.co.uk/contactus

[jonsie]

Two years would normally be far too long in a deactivated state but try chat, nothing to lose and you may just be lucky. 

[Anonymous]

I'm betting you'll need a new sim or number appointed to you

[Anonymous]

Thanks for your response.  I will chat tomorrow - wasn't available today.

[MI5]

Good luck

[Anonymous]

Good luck & do let us know what happens 

[Marjo]

Hey @Anonymous! What happened, did you manage to chat with someone from O2 and got your SIM sorted? Let us know how you get on!