cancel
Showing results for 
Search instead for 
Did you mean: 

O2 account reactivated on credit report

Louise1991
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi,

 

I closed my account October last year and just got a message on my credit report saying my account has just been reactivated this month. It was a contract sim that I had completed. I've not had any communication from o2 in regards to this and I have no reactivated it. 

Message 1 of 8
1,413 Views
7 REPLIES 7

MI5
Level 94: Supreme
  • 151678 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

@Louise1991 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 8
1,405 Views

Enlli
Level 69: Guiding Light
  • 8852 Posts
  • 63 Topics
  • 1793 Solutions
Registered:

Strange. How did you close the account?

I'm wondering if this is another effect of O2's change of thiet customer management system.

Can only suggest you contact O2 by one of the methods in this guide

Guide: How to find help & contact O2 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 3 of 8
1,405 Views

jonsie
Level 94: Supreme
  • 95564 Posts
  • 612 Topics
  • 7137 Solutions
Registered:

Are you sure you haven't been charged every month since you closed the account @Louise1991 ?

Message 4 of 8
1,381 Views

JohnSmith18o424
Level 1: Joiner
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

Exactly the same situation here, ended my contract in October, no payments since then. My credit report has alerted me to the account reopening today

Message 5 of 8
1,363 Views

MI5
Level 94: Supreme
  • 151678 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

@JohnSmith18o424 

Same advice as above then.

Obviously some system updates have screwed things up again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 8
1,357 Views

Tad1r
Level 1: Joiner
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

I have the same issue. Ended contract in Dec and changed to payg. Now on my credit report today - 52 points as missed o2 payment. I'm fuming. Did you get your issue resolved? And who did you speak to please 

Message 7 of 8
1,120 Views

Enlli
Level 69: Guiding Light
  • 8852 Posts
  • 63 Topics
  • 1793 Solutions
Registered:

@Tad1r You will need to tag members with the@ symbol if you want then to see your post

Same advice as above contact Payment Management 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 8 of 8
1,106 Views