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Reactivation

Anonymous
Not applicable

I am a Canadian due to visit the UK next month.  Last time I was there (2 years ago) I bought an O2 sim card for my Canadian phone and happily used the phone for a month.  I would like to use it again with the same mobile number but my account has been deactivated.  How do I activate and top up the account before I leave so that I can use my phone immediately on arrival?  Can I 'chat' to an O2 agent online?

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MI5
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You can try chat but after 2 years your number is likely to have been recycled.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
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You can try chat but after 2 years your number is likely to have been recycled.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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Two years would normally be far too long in a deactivated state but try chat, nothing to lose and you may just be lucky. 

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Anonymous
Not applicable

I'm betting you'll need a new sim or number appointed to you

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Anonymous
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Thanks for your response.  I will chat tomorrow - wasn't available today.

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MI5
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Good luck
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
Not applicable

Good luck & do let us know what happens 

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Marjo
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Hey @Anonymous! What happened, did you manage to chat with someone from O2 and got your SIM sorted? Let us know how you get on!

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