Query about switching networks / keeping my old number.

[Georgia3]

I’m a new customer to o2 switching from BT. I provided my PAC when i ordered my new phone ( which has now arrived) and have received a text to my old phone and number saying that my number will be transferred tomorrow to o2 and that i should turn my phone off until 6pm tomorrow. Does this mean turn off my new phone or my old phone or both ? Thanks in advance.

[madasaf1sh · Accepted solution]

@Georgia3

Your BT simcard will go dead when the Port starts, and i would recommend between 9am and 6pm keep restarting your new phone either physically or putting it into flight mode and then at somepoint all being well your old BT number will work on your new o2 phone..

[MI5]

@Georgia3 

On the day of the switch, your BT sim will lose signal. When this happens, turn on your O2 phone. If you don't have signal, switch your phone off and on every couple of hours until you get a signal. If you still don't have signal by 6pm, contact us.

Texts and picture messaging can take up to 24 hours to work after the switch.

https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number

[Georgia3]

thank you !

[MI5]

You're welcome