cancel
Showing results for 
Search instead for 
Did you mean: 

Query about switching networks / keeping my old number.

Georgia3
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I’m a new customer to o2 switching from BT. I provided my PAC when i ordered my new phone ( which has now arrived) and have received a text to my old phone and number saying that my number will be transferred tomorrow to o2 and that i should turn my phone off until 6pm tomorrow. Does this mean turn off my new phone or my old phone or both ? Thanks in advance.
Message 1 of 5
912 Views
1 ACCEPTED SOLUTION

Accepted Solutions

madasaf1sh
Level 76: Forum Legend
  • 9984 Posts
  • 54 Topics
  • 2981 Solutions
Registered:
@Georgia3

Your BT simcard will go dead when the Port starts, and i would recommend between 9am and 6pm keep restarting your new phone either physically or putting it into flight mode and then at somepoint all being well your old BT number will work on your new o2 phone..

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

View solution in original post

Message 2 of 5
907 Views
4 REPLIES 4

madasaf1sh
Level 76: Forum Legend
  • 9984 Posts
  • 54 Topics
  • 2981 Solutions
Registered:
@Georgia3

Your BT simcard will go dead when the Port starts, and i would recommend between 9am and 6pm keep restarting your new phone either physically or putting it into flight mode and then at somepoint all being well your old BT number will work on your new o2 phone..

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 2 of 5
908 Views

MI5
Level 94: Supreme
  • 143430 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Georgia3 

On the day of the switch, your BT sim will lose signal. When this happens, turn on your O2 phone. If you don't have signal, switch your phone off and on every couple of hours until you get a signal. If you still don't have signal by 6pm, contact us.

Texts and picture messaging can take up to 24 hours to work after the switch.

 

https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 5
893 Views

Georgia3
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
thank you !
Message 4 of 5
873 Views

MI5
Level 94: Supreme
  • 143430 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 5
869 Views