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Query about switching networks / keeping my old number.

Georgia3
Level 1: Joiner
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I’m a new customer to o2 switching from BT. I provided my PAC when i ordered my new phone ( which has now arrived) and have received a text to my old phone and number saying that my number will be transferred tomorrow to o2 and that i should turn my phone off until 6pm tomorrow. Does this mean turn off my new phone or my old phone or both ? Thanks in advance.
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madasaf1sh
Level 56: Guvnor
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@Georgia3

Your BT simcard will go dead when the Port starts, and i would recommend between 9am and 6pm keep restarting your new phone either physically or putting it into flight mode and then at somepoint all being well your old BT number will work on your new o2 phone..

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 56: Guvnor
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Registered:
@Georgia3

Your BT simcard will go dead when the Port starts, and i would recommend between 9am and 6pm keep restarting your new phone either physically or putting it into flight mode and then at somepoint all being well your old BT number will work on your new o2 phone..

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
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@Georgia3 

On the day of the switch, your BT sim will lose signal. When this happens, turn on your O2 phone. If you don't have signal, switch your phone off and on every couple of hours until you get a signal. If you still don't have signal by 6pm, contact us.

Texts and picture messaging can take up to 24 hours to work after the switch.

 

https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Georgia3
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thank you !
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MI5
Level 94: Supreme
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You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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