I recently lost my phone and my insurance company want to see proof of ownership which includes the IMEI number.
Unfortunately I do not have the original invoice any more. I have called 3 times and also visited my local O2 shop with no luck. I've been told it's not possible. How can a technology company that employs thousands not have the ability to issue a document saying this person owned this phone with these details.
Guaranteed when the contract is due I will be cancelling it.
You need to ask O2 for a "standard insurance letter".
There is a proforma on the system that they populate with your details and send on to you.
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