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Proof of ownership

dcopeland
Level 1: Joiner
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I recently lost my phone and my insurance company want to see proof of ownership which includes the IMEI number.

 

Unfortunately I do not have the original invoice any more.  I have called 3 times and also visited my local O2 shop with no luck.  I've been told it's not possible.  How can a technology company that employs thousands not have the ability to issue a document saying this person owned this phone with these details.

 

Guaranteed when the contract is due I will be cancelling it.

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madasaf1sh
Level 78: King of Kings
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@dcopeland 

 

You can get a proof of ownership, as I have had one from o2. 


I would try messaging o2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.  

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 78: King of Kings
  • 12032 Posts
  • 69 Topics
  • 3221 Solutions
Registered:

@dcopeland 

 

You can get a proof of ownership, as I have had one from o2. 


I would try messaging o2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.  

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 3
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MI5
Level 94: Supreme
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@dcopeland 

You need to ask O2 for a "standard insurance letter".

There is a proforma on the system that they populate with your details and send on to you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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