Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! New sim same number

If I order an upgrade do I get a new sim card when I want to keep the same number?

Resolved! Price Increase

I have received a text saying that my tariff will increase in line withe Feb RPI index 7.8%. How is this possible when: 1) February is not over and 2) The Government haven't released the RPI figures yet. Anyone know the answer?

Resolved! Bills and update

Hi,I am contacting you as I have been a customer of yours for several months and would like to get some information from you.My tariff plan is £24 GBP per month for 150GB for 12 months.I like you very much and since I was thinking of changing my phon...

Resolved! Trouble with employee discount

I moved to O2 on the 3rd of Feb been trying to add my work discount since then, when i took out the contract in store was not advised of the 6 month 100% airtime discount that was already in place. Couple of calls to call centers managed to get that ...

Resolved! Regarding my Tariff increase

Hi, I got the message and email saying that I am going to get tariff raise due to inflation. I Understand your concern about inflation. But i am on the fixed contract Since i am on with in the contract period i should not go out till that time and yo...

Resolved! mobile number

When will my original mobile number be transferred to my new sim

Resolved! Sim invalid

My sim is showing as invalid and coming up on network to Vodafone?

Resolved! Can I port from 02 to 02 on contract?

Hi just wondering is it possible to port your number from 02 when you are out of monthly contract onto another 02 contract phone. Rather than upgrade which seems to be more expensive to keep your number. Thanks x

Resolved! 02 Have ported the wrong number!

Help! I have an 02 pay monthly contract for my main phone and also an 02 PAYG for an emergency phone for a specific use. I decided to change my PAYG to a paymonthly contract (all with 02). I requested that my PAYG number was ported to my new pay mont...

Resolved! Final Bill

Hi. After cancelling my contract I was disconnected on 4th Feb 2022. Unable to view final bill online or via the app. Pay manually so no DD active. How can I view my final bill so I can pay it?

O2

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