Problem with payment

[MartinJosai]

Hello I have a problem paying my account on the gde page regularly pay the first cash I tried 1/08 and as soon as I checked the bank then it stopped as I looked at my bank account wrote that the money is in the process of transfer so I was not afraid and payment I did not repeat again because yesterday I got the news that I do not have to pay the account and then I have only 5 days I tried again to pay the same process I do not understand what is happening I hope you solve the problem

[MI5 · Accepted solution]

@MartinJosai 

You need to call 202 and speak to customer services.

Other ways to pay here Guide: How to Pay Your Bill (Airtime & Device Plans) 

[MartinJosai]

how much of the payments that I transferred from my account have been downloaded I do not understand what it should be can you explain?

[MI5]

@MartinJosai 

We cannot see your account here so we wouldn't know.

Please call 202 for assistance.

[Bambino]

@MartinJosai  This is not O2. This is a customer community. You need to speak to customer service.

[Anonymous]

@MartinJosai @Really you should have a direct debit set up then you wouldn’t have these issues