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Level 1: Joiner
Posts: 2
Registered: ‎01-10-2015
Accepted Solution

Problem with payment

Hello I have a problem paying my account on the gde page regularly pay the first cash I tried 1/08 and as soon as I checked the bank then it stopped as I looked at my bank account wrote that the money is in the process of transfer so I was not afraid and payment I did not repeat again because yesterday I got the news that I do not have to pay the account and then I have only 5 days I tried again to pay the same process I do not understand what is happening I hope you solve the problem

Posts: 88,223
Topics: 532
Solutions: 11,383
Registered: ‎04-04-2012

Re: Problem with payment

@MartinJosai 

You need to call 202 and speak to customer services.

Other ways to pay here Guide: How to Pay Your Bill (Contract) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 2
Registered: ‎01-10-2015

Re: Problem with payment

how much of the payments that I transferred from my account have been downloaded I do not understand what it should be can you explain?
Posts: 88,223
Topics: 532
Solutions: 11,383
Registered: ‎04-04-2012

Re: Problem with payment

@MartinJosai 

We cannot see your account here so we wouldn't know.

Please call 202 for assistance.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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Level 63: Greatness Assured
Posts: 12,574
Registered: ‎31-03-2010

Re: Problem with payment

@MartinJosai  This is not O2. This is a customer community. You need to speak to customer service.

I DO NOT WORK FOR O2

Anonymous
Posts: 0

Re: Problem with payment

@MartinJosai @Really you should have a direct debit set up then you wouldn’t have these issues