PAC CODE

[Jay222019]

Got a strange message at 3am. Saying my contract will expire if I don’t update my PAC code and to login to o2contract.co.uk. Your method of payment has expired.
Clearly it must be a scam. Anyone else get it?

[Bambino · Accepted solution]

@Jay222019  It's most definitely a scam. Don't click on the link. A PAC is only used if you're going to switch networks and want to keep your number. They are issued by the network, so you don't have the facility to update anything concerned with it.

Edit: Please also take a look at this link: https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

[mrsbaker1]

I got it too!!
I did click on the link. It takes you to an O2 log in page. I have my login details saved so when my email address wasn’t already on the screen I was suspicious. I didn’t enter my log in details so hoping it didn’t open any access.

[Cleoriff Level 85: Esteemed]

@Marjo @EmilieT @Martin-O2 

Are O2 aware of this scam? We've seen many but this seems a new one?

[EmilieT]

Thanks for the help and mention @Bambino and @Cleoriff!

@Jay222019 @mrsbaker1 There's a lot of useful info on how to deal with this as well here, and one of the first things you can do to report a suspicious text is to forward the message to 7726. You may get an automated response thanking you for the report and giving you further instructions if needed. And don't worry, you will not be charged for sending texts to 7726.